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TOTAL REBOOT – Next phase

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Day 4 (Tuesday)

Rising from bed is getting better. It well before nine this time but was awoken by the depressing news of the Manchester Arena bombing. That is not a good start to the day for a depressive. Continue reading

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Over a Year! Really?

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My God! I have just realised that it is over a year since I wrote an article for my blog! That is dreadful for a writer.

In the new year, I’m going to be working on a new website and transfer my whole blog over there.

In the meantime, what would you like me to write about? All suggestions welcome but some may be rejected.

 

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Makes Delivery Easier – I don’t think so

or Why I Think Hermes is a Dreadful Courier

Hermes LogoOn Friday last, I arrived home to find one of those delivery cards together with the rest of my mail. Nothing unusual, you might think; except that this one was blank. I don’t mean a white card – that would be silly. I man, a branded missed-delivery card that should be filed in with the sort of information you might expect from such a document. But it wasn’t. Every white box remained virgin. As pure as the moment it left the printing press.

Hermes-card

So, knowing that it was a tracked parcel, I went on line to find out when I might expect a re-delivery. You can see from the screenshot what it says. The last entry is “Out with the recipient’s local courier to reattempt delivery 15:17 – Fri 09 Oct.” This suggests that there had already been one attempt and that this was a “reattempt.” I thought I would wait in for another delivery on Saturday but, judging by the efficient way the card had been filled in (not), I shouldn’t hold my breath.

Hermes tracking

Now, the first thing I noticed about the MyHermes home screen is that there are no contact numbers. Delve a little deeper and you find no contact numbers. There is not even a “contact us” link to be found. Finally, I went to a page named “Find an answer” and type in “How do I contact Hermes?” At last, second answer down I find a link to a page that says “You can contact myHermes by email or webchat. Our team of advisors are available to answer your questions between the hours of 8am-8pm Monday to Friday and 8am-6pm on weekends,” with two option buttons. I’ll say nothing about the bad grammar.

So, I began a web-chat after waiting in a queue behind four others for about ten minute. Now, I already thought that Hermes’ service wasn’t great. I wanted to scream after the web-chat. The full text of that web-chat is shown.

Hermes webchat

I must point out that this whole web-chat took about twenty minutes because I had to wait an age for each reply, especially when she went to find a re-delivery time. I also need to highlight that the expected delivery days were 7th or 8th of October, the card was pushed through my letter box on 9th October and I’m having this chat on 10th so an expected re-delivery of 14th is a little unacceptable. Even Royal mail is more efficient than that.

I’ve had so many bad experiences with Indian call centres (I was a H3G customer for six years!) that it really doesn’t surprise me any more when people start spouting borderline (or sometimes overt) racist comments. However, it isn’t Heena’s fault. She is just a cog on a remote wheel in a corporate machine that has been located a a place far distant from its customers. She is just a faceless voice representing yet another company whose policies seem to include having as little personal interaction with their customers as possible.

Yes, it is my experience that Hermes is an inefficient and rude courier service and it would take a lot to convince me otherwise.

Over to you Hermes Customer Services.

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Call for Directors and Producers

The Page to Stage Festival in Liverpool is looking for theatre directors and producers. Continue reading

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Creating Comedy Characters by Matthew Carless

Found this article by Matthew Carless and thought it might be interesting to some of my readers.

The characters that force us to reject scripts are very often one dimensional or stereotypes. That means that the reader often finds the characters do not have any life to them, and if they do, they are pre-moulded, predictable cardboard cut-outs that we are all familiar with.
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Day 10 Reboot – Thursday

Today I nearly gave in. I knew it was going to be a busy day.  I had a hospital appointment and, being day 10, today is shopping day. So, I had to make my way to the hospital, attend the appointment, make my way home, have lunch, then go to the farm shop. I’d allowed an hour for the appointment so I took my mid morning snack (Coconut Water) to see me through.

Then the bombshell. “Sorry everyone who is here for a cardiology appointment but there’s a two hour delay!” I hadn’t allowed for such NHS inefficiencies that I thought were ancient history. That’s when I nearly caved in. I knew I wouldn’t last that long;  the hospital café wasn’t far; I could nip out during the two hour wait and have something to eat.

Blotchy Leg

Fortunately, I wasn’t given that opportunity. I was called in for a height and weight measuring then for an ECG. Then I was shown to a waiting area and was only there a few minutes when the consultant called me in.  By some miracle, I only waited about an hour in total. Crisis averted!

The good news is that my blood pressure is so under control that the cardiologist has halved one of my blood pressure meds so as to alleviate the alarming blotches on my legs. Result!

So, home I went, had my lunch then off to the farm shop to stock up.

That’s two-thirds the way through the detox plan. Here’s to the next five days.

Feel free to look me up and follow me on the links below.

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